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  • AUG

    Email response times

    We are  experiencing high levels of enquiries.  Response times currently are taking longer than our stated 48 hours.

    We apologise for any inconvenience caused here. We will reply to every email sent in, please bear with us.


  • MAY

    Bluetooth Caskeid is now available

    We have added the ability to stream third party content to multiple speakers using a combination of Bluetooth and Wi-Fi. This will allow you to stream services such as Pandora, Rdio, Deezer and Spotify, as well as any audio or radio app. For instructions click here

    We have also added the ability to log in to Pure Connect via your Facebook account

  • MAY

    BBC on demand content problems

    Customers using Pure Connect or Pure internet radios outside UK might experience problems with accessing some of BBC content.

    We are working on solution, please accept our apologies for the inconvenience caused.

  • APR

    We will soon be launching new technology called Caskeid

    We will soon be launching new technology called Caskeid. Caskeid is a superior synchronization technology from Imagination that provides clear multi-speaker wireless audio. Users of Pure connected devices and Pure Connect app will see Caskeid Icon   instead of Pure Stream icon . You might need to update your app/device to notice the change.

  • DEC

    UK support site upgrade

    We have upgraded our UK Customer Support site to a more easy to navigate version. There will continue to be amendments made in the short term, apologies for any delay in service while we improve our site in order to make helping you easier.