Since the 26th of August, we have experienced an outage of the Pure Connect mobile application. Users may see the error message 'No network connection' displayed when the app is opened, this cannot be remedied by deleting and re-installing the app or adjusting the network settings in the home. Our team is working to implement a fix for this issue as soon as possible. We apologise for any inconvenience caused.
Occasionally due to internet connection issues, you may notice on your radio display one of the following error messages: "Unable to connect", "Network busy", "Error connecting to Pure Connect" or "This content is temporarily unavailable".
Please attempt to change station by rotating the Select dial*, at which point you should be able to access "My Favourites", "Live Radio" etc. The radio can then be used normally.
*If you have an Avanti Flow, then instead of rotating a Select dial, simply press the + button located next to the Select button. If you have a Siesta Flow then please press the up or down arrow located on the right-hand side of the screen.
Please note this FAQ only implies to the Elan IR3 / IR5
On 1st May 2019 we experienced a major outage of the Internet Radio & Podcast service used by our customers’ Internet Radio devices. This was caused by issues that were outside our control. Due to the ongoing stability issues our third-party technology supplier will be migrating to a new internet radio station database partner. No action will be required from yourself – the product will have automatically redirected to the new internet radio service provider.
How this change impacts you
While they have tried to minimise impact to users, there are some differences between the new and previous service. Below is a full list of the change’s consumers may see:
• No support for ‘favourites’. Stations can still be stored as Presets.
• No support for ‘my added stations’. However you can still request stations with our partner and they will look to add them: https://support.wifiradiofrontier.com/portal/newticket
• Existing Internet Radio or podcast presets will be lost and need to be stored again.
An audio clip will be played stating that the presets need to be re-saved.
• No User portal (for my added stations and managing favourites)
• Some stations/podcasts/genre may have different name
• Station/podcast logos may be different
• Help menu is different
We apologise for any inconvenience caused as a result of these changes, which have been made in order to provide continuity of service for customers and users. This is a large and complex migration and whilst they have tested and rehearsed this scenario in advance there may be an initial period of reduced service stability. Service is being monitored closely during this time and any issues will be communicated via their status page at https://status.frontiersmart.com/.
Please note that this only applies to the Elan IR3 / IR5
Facebook are introducing some changes. As a result despite our best efforts these changes will unfortunately mean logging into the App via Facebook will no longer be available. You can still access live and on-demand radio by using the Pure Connect App by clicking on “Start listening now”
*Customers who have created an account prior to the 12th June 2017 can log into the App with the credentials that were used for the Pure Connect Desktop.
*Customers who have not created an account prior to the 12th June 2017 need to click “Start listening now” All favourites will need to be stored directly on the radio.
Please click here
Pure is pleased to announce new releases of the Pure Go app for Android and iOS. These apps have improved music tagging along with general app improvements. If you want to continue to enjoy music tagging on Highway, please ensure your app is up-to-date.
Pure freut sich die neuen Entlassungen der Pure Go App für Android und iOS bekannt zu machen. Diese Apps haben verbesserte Musik etiketieren(tagging) zusammen mit allgemeinen App Verbesserungen. Wenn Sie weiterhin die Musik-Tagging auf Highway genießen möchten, stellen Sie bitte sicher, dass Ihre App aktuell ist.
Pure est fière d'annoncer les nouvelles versions de l'application Pure Go App pour Android et iOS. Ces applications ont amélioré l'identification de la musique (music tagging) en même temps en apportant des améliorations générales de l'application. Si vous souhaitez continuer à profiter de l'identification de la musique (music tagging) sur le Highway, assurez-vous que votre application est mise à jour.
For Alpine Ezi DAB customers, please contact your local Alpine branch office or visit your local Alpine website for information on how to access your software upgrade http://support.alpine-europe.com
Für Alpine Ezi DAB Kunden wenden Sie sich bitte an Ihre örtliche Alpine-Niederlassung oder besuchen Sie Ihre lokale Alpine-Website, um Informationen für den Zugriff auf Ihrer Software-Upgrade zu erhalten http://support.alpine-europe.com
veuillez contacter votre succursale locale d'Alpine ou visiter votre site local d'Alpine pour obtenir des informations sur la façon d'accéder à votre mise à niveau du logiciel. http://support.alpine-europe.com