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May
28

UPDATED 28/05/19: Issue with Pure Connect / The Lounge Internet radios

by Pure Support - UK
in General

At the weekend we were experiencing problems with Pure Connect / The Lounge. The symptoms were identical to those experienced 1-2 weeks ago. 


You may have noticed your radio display one of the following error messages: "Unable to connect", "Network busy", "Error connecting to Pure Connect" or "This  content is temporarily unavailable".


We are pleased to report that as of this morning the issue has been resolved. We are working to ensure that the problem is resolved permanently, so that customers do not experience this again. 


If your radio continues to display "Unable to connect", "Network busy", "Error connecting to Pure Connect" or "This  content is temporarily unavailable" then please attempt to change station by rotating the Select dial*, at which point you should be able to access "My Favourites", "Live Radio" etc. The radio can then be used normally.


*If you have an Avanti Flow, then instead of rotating a Select dial, simply press the + button located next to the Select button.  If you have a Siesta Flow then please press the up or down arrow located on the right hand side of the screen. 


28/05/2019


Jan
31

From the 28th February logging in via Facebook on the Pure Connect App will no longer be possible

by Pure Support - UK
in General

Facebook are introducing some changes. As a result despite our best efforts these changes will unfortunately mean logging into the App via Facebook will no longer be available.   You can still access live and on-demand radio by using the Pure Connect App by clicking on “Start listening now”

*Customers who have created an account prior to the 12th June 2017 can log into the App with the credentials that were used for the Pure Connect Desktop.
*Customers who have not created an account prior to the 12th June 2017 need to click “Start listening now” All favourites will need to be stored directly on the radio.

Mar
22

Pure Go app

by Pure Support - UK
in General

Pure is pleased to announce new releases of the Pure Go app for Android and iOS. These apps have improved music tagging along with general app improvements. If you want to continue to enjoy music tagging on Highway, please ensure your app is up-to-date.

Pure freut sich die neuen Entlassungen der Pure Go App für Android und iOS bekannt zu machen. Diese Apps haben verbesserte Musik etiketieren(tagging) zusammen mit allgemeinen App Verbesserungen. Wenn Sie weiterhin die Musik-Tagging auf Highway genießen möchten, stellen Sie bitte sicher, dass Ihre App aktuell ist.

Pure est fière d'annoncer les nouvelles versions de l'application Pure Go App pour Android et iOS. Ces applications ont amélioré l'identification de la musique (music tagging) en même temps en apportant des améliorations générales de l'application. Si vous souhaitez continuer à profiter de l'identification de la musique (music tagging) sur le Highway, assurez-vous que votre application est mise à jour.

Feb
13

Alpine Ezi DAB customers

by Pure Support - UK
in General

For Alpine Ezi DAB customers, please contact your local Alpine branch office or visit your local Alpine website for information on how to access your software upgrade http://support.alpine-europe.com

Für Alpine Ezi DAB Kunden wenden Sie sich bitte an Ihre örtliche Alpine-Niederlassung oder besuchen Sie Ihre lokale Alpine-Website, um Informationen für den Zugriff auf Ihrer Software-Upgrade zu erhalten http://support.alpine-europe.com

veuillez contacter votre succursale locale d'Alpine ou visiter votre site local d'Alpine pour obtenir des informations sur la façon d'accéder à votre mise à niveau du logiciel. http://support.alpine-europe.com

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